About the Company The Learning Group is dedicated to improving people’s lives through education. They collaborate with industry-leading educators and learning institutions to offer relevant, practical, and interactive courses aimed at helping people advance and stay ahead. The Learning Group prioritizes its people by focusing on their experiences to ensure they perform at their best, providing the utmost quality for their students. With new partnerships and course offerings, The Learning Group is excited to expand and increase its presence in Australia. About the Role To support its continued growth, The Learning Group is seeking a Head of Student Engagement responsible for the efficient management of the student support team in delivering excellent customer service and engagement experiences for both Careerhouse and The Learning Group. The key responsibilities of this role include: Overseeing the day-to-day administrative and student service operations of the student support team (Salesforce, LMS, Telephony, etc.), ensuring timely and effective delivery Managing student administration functions: special consideration applications, extensions, deferrals, course change requests, cancellation/withdrawal requests, escalated cases, and coordinating with all external stakeholders Developing, managing, and implementing new high-quality course content beneficial to students Developing, implementing, and maintaining new student support protocols to align with organizational changes Collaborating with the management team to establish and execute new processes Recruiting, training, and providing ongoing support to all student support staff Recruiting, onboarding, and supporting tutors to ensure exceptional student support Actively contributing to and building a positive company culture About You We are seeking an individual with a passion for education, strong background in customer service and operations, and some management/leadership experience. Qualities we are looking for include: Demonstrable experience and understanding of client service operations and management of inquiries/resolutions Demonstrable experience and understanding of client experience processes, such as survey forms and strategies to optimize them Demonstrable experience and understanding of setting service objectives and metrics for achieving goals Demonstrable experience and understanding of LMS We are growing rapidly and offer a great working culture with unlimited potential for development and growth. If this sounds like an opportunity you would be interested in, we would love to meet you! To apply, click on the link below. For a confidential discussion, please contact Richard OBrien at 0416 358 568 .