Job Description The Global Student Office (GSO) section under Student Life division has the following main functions:  To manage all international student pass/visa applications via the Education Malaysia Global Services (EMGS) and/or Immigration Department of Malaysia.  To provide professional services for all international students in the form of support, information, and guidance to enhance their university experience.  To deliver effective orientation and guidance programmes to ease the transition into Malaysia and enable international students to integrate effectively in Malaysia.  To support the management of the inbound and outbound of the Go Global and short-term study/mobility programmes for Malaysia campus including Study Abroad students. The GSO has close links with all academic schools and professional services departments such as Student Recruitment, Admissions, Registry, Finance, Campus Services, Student Associations within the University, and as well as the International Student Advisors’ Office and Go Global Office at Heriot-Watt University, UK. It maintains professional links with the Education Malaysia Global Services (EMGS), the Immigration Department of Malaysia, Embassies/High Commissions, other related regulatory bodies, and authorities including the Royal Malaysia Police and etc. This position reports to the Manager, Global Student Office. Key Duties and Responsibilities    1. Specialist Student Pass / Visa Advisory & Compliance Provide professional and accurate advice to international students on all student pass and visa processes, including new applications, endorsements, transfers of endorsement, variations, extensions/renewals, cancellations, and related requirements such as pre ‑ arrival and post ‑ arrival medical screening and medical insurance. Ensure international student pass and visa processes comply fully with the rules, policies, and procedures of the Malaysian Government, as implemented by the Immigration Department of Malaysia, Education Malaysia Global Services (EMGS) and Ministry of Home Affairs Malaysia (MOHA/KDN). Ensure international students are well ‑ informed of developments, changes, and issues related to student pass and visa requirements, including those specified by the Immigration Department of Malaysia, the Ministry of Higher Education and Ministry of Home Affairs Malaysia (MOHA/KDN). Notify international students of visa renewals, cancellations, and related requirements in a timely and accurate manner. Manage the issuance and renewal of i ‑ Kad in accordance with regulatory requirements.   2. Student Pass / Visa Processing & Documentation Management Assist with student pass and visa applications through EMGS and/or the Immigration Department of Malaysia, including monitoring expiry dates of student passes, visas, and medical insurance. Track approval status of student pass and visa applications and medical check ‑ ups, and follow up on outstanding requirements as needed. Collect, verify, and maintain documentation for student pass and visa processing from Admissions, students, and other University staff, ensuring all required documents are complete, accurate, and properly filed.   3. Records, Safekeeping & Confidentiality Manage the secure safe ‑ keeping, recording, and tracking of student passports and all cash payments related to student pass and visa processing, in accordance with University procedures. Maintain strict confidentiality of University and student records and handle sensitive information in accordance with institutional and regulatory requirements.   4. International Student Arrival & Transition Support Maintain an accurate and up