Job Details: Company Description: The University of California Education Abroad Program (UCEAP) is dedicated to promoting diversity, equity, and inclusiveness. UCEAP recognizes that a diverse environment is essential for achieving excellence and strives to create a welcoming space for all individuals. UCEAP upholds the principles of equal opportunity and adheres to the University of California’s Diversity Statement. By offering international academic experiences, UCEAP inspires students to explore and transform their lives, as well as the world. Since 1962, UCEAP has been the UC systemwide study abroad program, supporting over 100,000 students from all 10 UC campuses and hosting over 30,000 international exchange students. With a strong emphasis on academic excellence, collaboration among faculty, and comprehensive support, UCEAP cultivates future global citizens and leaders. Learn more at www.uceap.universityofcalifornia.edu. Brief Summary of Job Duties: The Applications/Enrollment Manager, Global Programs (Manager) is responsible for overseeing the day-to-day operations and work assignments of Program Specialists within UCEAP’s Global Programs unit. Reporting to the Associate Program Director, the Manager conducts performance evaluations, resolves personnel issues, and provides ongoing development and feedback to direct reports. The Manager leads the onboarding programs for new staff hires and collaborates with UCEAP HR and other units to develop and maintain training materials and procedures. Additionally, the Manager acts as the primary liaison with UC campus student services units and internal UCEAP units regarding application policies and procedures. They contribute to the development of Global Programs operational policies, propose new policies, and collaborate with the Research unit on application-related data and analysis. The Manager also coordinates with various teams, such as IT and Marketing, Communications, and Engagement (MC&E), to address application resource needs for the Program Specialists. They collaborate with other Global Programs unit Managers on outreach events and work with campus partners and host institutions to achieve enrollment goals. Furthermore, the Manager oversees collaborative efforts with stakeholders to maximize the efficiency of the application intake process. They organize office visits from international partners and study centers and coordinate UCEAP events for the Global Programs unit. Required Qualifications: – Bachelor’s degree in a related field or equivalent experience and/or training. – 7+ years of experience in higher education and student services. – Ability to interpret and apply organizational policies, requirements, or regulations. – Excellent oral, written, and interpersonal communication skills to effectively engage diverse populations. – Demonstrated ability to build trust and establish relationships with faculty, staff, and students. – Excellent research skills and a history of critical analysis. – Skill in gathering, compiling, and conveying accurate information. – Thorough understanding of higher education policies, procedures, and requirements. – Ability to anticipate and identify problems, make informed decisions, and resolve complex issues. – Ability to work collaboratively in a diverse and complex organization. – Ability to assess system performance and implement improvements. – Resourcefulness and creativity in recommending new policies and procedures. Preferred Qualifications: – Experience in project management or team leadership, including managing administrative units or staff. – Extensive experience living, studying, or working abroad. – Experience in the Education Abroad field and knowledge of industry trends and issues. – Proficiency in utilizing IT tools, such as project management software, CRM, and database integration and management, to optimize processes. – Master’s degree in a related field or equivalent experience and/or training. Special Conditions of Employment: – UCSB is a Tobacco-Free environment. – Satisfactory conviction history background check. – The UCEAP Systemwide Office is located in Goleta, CA (near the UCSB campus). – Eligible for a hybrid work arrangement, which may require occasional presence at the UCEAP Systemwide Office for meetings, training, study abroad fairs, and other events. The University does not provide reimbursement for commuting expenses as per University policy. Additional Information: The University of California Education Abroad Program (UCEAP) has been facilitating international student exchange within the UC system since 1962. UCEAP supports the University of California’s mission by providing academic instruction and exchange opportunities worldwide. By studying abroad through UCEAP, students develop global perspectives and skills necessary for success in today’s globalized society and job market. For more information, visit www.https://uceap.universityofcalifornia.edu/