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The University Of Melbourne

Job No: 0049458
Location: Parkville
Role Type: 0.8 FTE Part-time Fixed Term for 12 months
Department/School: Student and Scholarly Services
Salary: UOM 5 – $79,961 – $91,844 p.a. plus 17% super (pro rata for part-time)

Take your experience in student services to the next level in an exciting and rewarding work environment. Enjoy the benefits of a 17% super contribution, generous course discounts for employees and their family members.

About the Role:
As the Student Recruitment and Enquiries Officer, you will be responsible for coordinating engagements both on and off campus, performance reporting, market analysis, and providing exceptional service to prospective students, their families, guardians, and secondary school contacts. Your role will involve promoting the University to future undergraduate students in Australia and New Zealand. You will also represent the University at recruitment events, which may require travel within Melbourne, regional Victoria, and interstate.

Your responsibilities will include:
– Acting as the primary liaison between Onshore Undergraduate Recruitment, the University’s Contact Centre, and Stop 1.
– Providing responsive, timely, and personalized support and advice to future students and secondary schools, including responding to a high volume of emails and phone calls.
– Representing the University at online and face-to-face student recruitment events in Victoria and interstate.

Who We Are Looking For:
We are seeking a proactive and enthusiastic Student Recruitment Officer with advanced written and verbal communication skills. You should be able to effectively communicate with a diverse range of stakeholders. Strong organizational skills are essential for prioritizing tasks and meeting deadlines. Additionally, you should be committed to improving the student experience and ensuring customer satisfaction at the University.

– Tertiary qualification and/or equivalent relevant experience in a service-oriented organization.
– Demonstrated commitment and experience in delivering high-level service to students and stakeholders.
– Excellent interpersonal and collaborative skills, with the ability to develop productive working relationships.

To ensure the safety of all individuals on campus, a current valid Working with Children Check is required for this position.

This role requires current valid work rights in Australia.

About Student and Scholarly Services:
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. The team also delivers wellbeing and scholarly services to students and staff.

What We Offer You:
In addition to being part of a vibrant community, we offer a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.

The University of Melbourne:
We are a community-focused institution that takes pride in our people and their contributions to our mission of benefiting society through education and research. We value diversity and encourage individuals from all backgrounds to apply.

Join Us:
If you think this role is a good fit for you, please submit your CV and cover letter expressing your interest and relevant experience. Note that responses to the selection criteria in the Position Description are not required.

For any recruitment process-related inquiries, please contact the Professional Talent Acquisition Team at [email protected], indicating the Position Number and Job Title in the subject line. Please do not send your application to this email address.

If you have specific questions about the job, please refer to the contact details provided in the Position Description.

Applications close on October 5, 2023, at 11:55 PM AUS Eastern Standard Time

To apply for this job please visit www.seek.com.au.