International Student Services Manager Job in South Brisbane, Brisbane QLD

Are you seeking to enhance your customer service skills while gaining valuable experience with an international company? EF International Language Campuses in Brisbane is in need of a dynamic and organized individual to join our team as a Student Services Coordinator.

The Student Services Coordinator plays a crucial role at our campus, serving as the first point of contact for our EF Sales Offices, students, and suppliers. This position involves handling various administrative functions for the school, including local sales and extensions, student visa administration, student support and satisfaction tracking, as well as coordinating the Internship Program and the Job Club. As Student Services interacts with all departments and is at the core of the EF school’s operations, each day will bring new challenges and opportunities.

Responsibilities include liaising with EF Sales Offices in over 50 countries, managing student bookings and processing changes, reviewing and confirming bookings in our CRM system, preparing student visa documents, ensuring the general welfare of all students, addressing concerns and feedback, responding to internal and external inquiries, assisting with insurance claims, providing excellent customer service, supporting the school team and activities, taking part in the school’s emergency phone roster, assisting with direct sales inquiries and walk-ins, coordinating the Job Club and Internship Program, handling student discipline and welfare issues when necessary, assisting with student arrivals and organizing intake day and graduation events, and occasionally working evening and weekend hours.

Requirements for this role include outstanding communication and interpersonal skills, a strong customer service focus, excellent organizational skills and attention to detail, cultural awareness and appreciation, the ability to remain calm under pressure, a positive attitude, and a strong sense of ownership and drive to succeed. EF is committed to the well-being of children and young adults, and all employees are required to hold a valid Working With Children Check and be fully vaccinated against COVID-19.

You will love working with us because it’s not just a job, it’s a way of life. Our company is truly international and collaborative, with dedicated and passionate individuals who work hard and play hard. We offer a friendly and international environment in a central location, the opportunity to work with a young and energetic team, regular professional and personal development trainings, a culture that values your ideas and encourages innovation, the chance to make a real impact in the world through education, and plenty of opportunities to connect with colleagues through company parties, events, and casual interactions